Terms of service

TERMS OF SERVICE

Last Updated: [Insert Date]

Welcome to Behind The Creaky Door (“we,” “us,” or “our”). By accessing our website or purchasing from our store, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General Information

Business Name: Behind The Creaky Door
Business Address:
8288 SW Mohawk Street
Tualatin, OR, United States
Email: behindthecreakydoor@gmail.com

Behind The Creaky Door is an online retailer specializing in vintage and secondhand clothing and goods. By using this site and purchasing from us, you confirm that you are at least 18 years old or have permission from a parent or guardian.

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting.

2. Product Descriptions & Condition

  • All items sold are pre-owned and/or vintage unless explicitly stated otherwise.

  • Vintage and secondhand items may show signs of wear consistent with age and prior use.

  • We make every effort to accurately describe each item’s condition, materials, measurements, and any noticeable flaws.

  • Photos are considered part of the item description.

  • Minor color variation may occur due to lighting or screen differences.

3. Sizing & Measurements

Vintage sizing often differs from modern sizing standards.

  • Measurements are provided in listings whenever possible.

  • Customers are responsible for reviewing measurements prior to purchase.

  • We recommend comparing measurements to a similar item you already own.

4. Pricing & Payment

  • All prices are listed in U.S. Dollars (USD) unless otherwise noted.

  • Payment is due at the time of purchase.

  • We reserve the right to correct pricing errors, cancel orders due to pricing inaccuracies, or update prices at any time.

5. Shipping

  • Orders are typically shipped within [2] business days after payment is received.

  • Shipping times vary based on location and carrier.

  • Once an order has shipped, we are not responsible for delays, loss, or damage caused by the carrier, though we will assist with claims when possible.

  • Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Returns & Refunds

Due to the nature of vintage and secondhand items:

  • Returns must be shipped within 15 days of delivery. Items that show signs of wear, washing, odors, or damage will not be refunded. Returned items must:

    • Be in the same condition as received
    • Be unworn, unwashed, and unaltered
    • Include all original tags (if applicable)
    • Buyer is responsible for return shipping costs
    • Original shipping fees are non-refundable
    • We recommend using a trackable shipping method
    • Ship returns to: Behind the Creaky Door, 8288 SW Mohawk Street, Tualatin, OR 97062 
    • Approved refunds are issued to the original payment method
    • Refunds are processed within 3–5 business days after the item is received
    • Shipping charges are not refunded

7. Order Cancellations

  • Orders may only be canceled before shipment.

  • Once an order has shipped, it cannot be canceled.

8. Payment Processing, Chargebacks & Disputes (Shopify-Specific)

Payments are securely processed through Shopify Payments and/or third-party payment providers.

By completing a purchase, you agree to the following:

  • You will not file a chargeback or payment dispute without first contacting us at behindthecreakydoor@gmail.com to attempt resolution.

  • Chargebacks or disputes filed for orders that were accurately described, properly shipped, and delivered may be contested with supporting documentation, including listing descriptions, photographs, shipment tracking, and delivery confirmation.

  • Fraudulent chargebacks may result in the customer being banned from future purchases.

We reserve the right to refuse service or cancel orders if we suspect payment fraud or abuse of the chargeback system.

9. Fraud Prevention & Order Verification

To protect our business and customers:

  • We reserve the right to verify billing information, shipping addresses, and payment methods.

  • Orders flagged as high-risk by Shopify or payment processors may be delayed, canceled, or refunded.

  • We may request additional verification before shipping an order.

  • Any attempt at fraud, chargeback abuse, or false claims may be reported to Shopify, payment processors, and relevant authorities.

10. Intellectual Property

All website content — including photographs, product descriptions, logos, and branding — is the property of Behind The Creaky Door and may not be copied, reproduced, or used without written permission.

11. Limitation of Liability

Behind The Creaky Door is not responsible for:

  • Allergic reactions or sensitivities to materials

  • Improper care, laundering, or wear of items

  • Normal wear and tear after purchase

Our total liability is limited to the purchase price of the item.

12. Privacy

Your personal information is handled according to our Privacy Policy. We do not sell or share your personal information except as necessary to process your order or comply with the law.

13. Governing Law

These Terms of Service are governed by the laws of the State of Oregon, United States.

14. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Behind The Creaky Door
8288 SW Mohawk Street
Tualatin, OR
Email: behindthecreakydoor@gmail.com