Returns

Returns must be shipped within 15 days of delivery. Items that show signs of wear, washing, odors, or damage will not be refunded. Returned items must:

• Be in the same condition as received
• Be unworn, unwashed, and unaltered
• Include all original tags (if applicable)

WHO PAYS FOR RETURN SHIPPING

• Buyer is responsible for return shipping costs
• Original shipping fees are non-refundable
• We recommend using a trackable shipping method

• Ship returns to: 

  Behind the Creaky Door

  8288 SW Mohawk Street

  Tualatin, OR 97062

HOW AND WHEN REFUNDS ARE ISSUED

• Approved refunds are issued to the original payment method
• Refunds are processed within 3–5 business days after the item is received
• Shipping charges are not refunded

WE ENCOURAGE ASKING FIRST

Encourage customers to reach out with sizing, condition, or fit questions before ordering.
This reinforces transparency and reduces misunderstandings. Contact Us